Privacy Policy

How zonalithera protects and manages your personal information

Overview

zonalithera is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, store, and protect your data when you use our business activity analysis services. We operate in compliance with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles.

This policy applies to all personal information we collect through our website, services, and direct interactions with clients. By using our services, you consent to the collection and use of your information as described in this policy.

Information We Collect

We collect various types of information to provide and improve our business analysis services:

Personal identification information including name, email address, phone number, and business address
Financial information related to your business operations, revenue data, and transaction records
Business information such as company structure, industry classification, and operational metrics
Technical information including IP addresses, browser types, and website usage patterns
Communication records from emails, phone calls, and service consultations
Documents and files you provide for analysis purposes

We only collect information that is necessary for providing our business analysis services and improving customer experience. All financial data collection is conducted through secure, encrypted channels.

How We Use Your Information

Your personal and business information is used exclusively for legitimate business purposes related to our financial analysis services:

Purpose Information Used Legal Basis
Service delivery and business analysis Financial data, business metrics, contact information Contract performance
Customer support and communication Contact details, service history Legitimate business interest
Compliance and reporting Transaction records, identification data Legal obligation
Service improvement Usage patterns, feedback data Legitimate business interest

We never use your information for marketing unrelated services or share it with third parties for commercial purposes without your explicit consent.

Data Storage and Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All data is stored on secure servers located in Australia, ensuring compliance with local data protection requirements.

End-to-end encryption for all data transmission and storage
Multi-factor authentication for system access
Regular security audits and vulnerability assessments
Restricted access controls with role-based permissions
Secure backup systems with encrypted off-site storage
24/7 monitoring for suspicious activities

Data retention periods vary based on information type and legal requirements. Business analysis data is typically retained for seven years to comply with Australian tax and business record keeping obligations.

Your Rights and Choices

Under Australian privacy law, you have several important rights regarding your personal information:

Access your personal information and request copies of data we hold about you
Correct or update inaccurate or outdated information
Request deletion of personal information where legally permissible
Withdraw consent for optional data processing activities
Lodge complaints about our privacy practices
Request restrictions on how we process your information

To exercise any of these rights, please contact us using the information provided below. We will respond to all requests within 30 days and may require identity verification for security purposes.

Third-Party Services and Disclosures

We work with carefully selected third-party service providers to deliver our business analysis services. These providers are bound by strict confidentiality agreements and are only permitted to access information necessary for their specific functions.

Cloud hosting providers for secure data storage and processing
Payment processors for handling financial transactions
Professional service providers including accountants and legal advisors
Technology partners for software maintenance and security updates

We may disclose personal information when required by law, court order, or government investigation. In such cases, we will notify you of the disclosure unless legally prohibited from doing so.

Cookie Policy and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyze website performance. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

Essential cookies required for website functionality and security
Analytics cookies to understand how visitors use our website
Preference cookies to remember your settings and choices
Session cookies that expire when you close your browser

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality and your ability to access some features.

Updates to This Policy

We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. The last update was made in January 2025. We will notify clients of significant changes through email or website announcements.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information for Privacy Matters

70 Merivale St, South Brisbane QLD 4101, Australia
Phone: +61 7 3808 8008
Email: info@zonalithera.com
Privacy Officer: privacy@zonalithera.com

For privacy-related concerns or complaints, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au